AI voice agents that handle high volume outbound interactions across the customer lifecycle. Launching pilots in credit collection.
The same infrastructure extends to customer retention initiatives soon.
Automate early- and mid-stage collection outreach. Contact more debtors, earlier, and recover revenue from cases that human teams can't reach.
Proactive, structured outreach to reduce voluntary churn. Reach customers before their contract lapses with personalized renewal campaigns.
Targeted outbound campaigns based on customer status and timing. Drive additional revenue through intelligent, automated conversations.
Automated post-interaction feedback at scale. Capture NPS and satisfaction data from every customer touchpoint, not just a sample.
Reactivate churned customers that are uneconomical to contact manually. AI makes previously unprofitable outreach viable at any scale.
The AI voice agent handles low- to mid-complexity collection cases end-to-end, following predefined business logic and compliance rules.
The AI agent places automated outbound calls to debtors, reaching significantly more customers than human teams, earlier and more consistently.
The agent verifies debtor identity using predefined attributes such as date of birth, ensuring compliance before disclosing any claim details.
The AI explains the outstanding claim in a compliant, empathetic way, handling standard objections and guiding the debtor towards resolution.
The agent drives one of several defined outcomes: immediate payment, commitment to pay, instalment plan agreement, or escalation to a human agent.
The core value proposition is simple: recover more revenue while spending less per case. Scale collection without scaling headcount.
Reach significantly more customers, earlier and consistently
Reduce operational overhead while maintaining quality
Contact debtors outside core working hours automatically
Every call follows predefined rules and regulations exactly
| Time | Debtor ID | Agent | Duration | Outcome | Amount |
|---|---|---|---|---|---|
| 14:32 | DBT-2847 | Collection AI | 3:42 | Payment agreed | €1,240 |
| 14:28 | DBT-1923 | Collection AI | 2:15 | Instalment plan | €1,780 |
| 14:25 | DBT-4501 | Collection AI | 1:48 | Payment agreed | €680 |
| 14:21 | DBT-3376 | Collection AI | 4:11 | Escalated | €1,590 |
| 14:18 | DBT-0892 | Collection AI | 2:33 | Promise to pay | €980 |
Trusted by leading financial institutions and direct-to-consumer businesses.
No rip-and-replace. Fenja connects to your current systems and follows your business rules from day one.
Connects to your existing CRM, ERP, and collection management platforms via standard APIs.
Built for European regulatory requirements. GDPR-ready, with full audit trails and recording.
Native support for German, English, Spanish, and more. The AI adapts tone and language per debtor.
1 from fenja import FenjaClient
2
3 client = FenjaClient(api_key="your-api-key")
4
5 # Start a collection campaign
6 campaign = client.campaigns.create(
7 name="Q1 Early Collection",
8 agent="collection-v2",
9 debtors=debtor_list,
10 )
11
12 # Results streamed in real-time
13 print(campaign.status)
14 print(campaign.recovered_amount)We're onboarding enterprise partners for our pilot program. Tell us about your collection workflow and we'll show you the impact.
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